511 Privacy Policy — How We Protect Your Information
The 511 platform takes its responsibility to protect Malaysian users' privacy seriously. This page transparently explains what information we collect, how it is used, and your rights as a user.
Types of Information We Collect
When you register and use the 511 platform, we collect several categories of information to ensure a smooth and secure gaming experience. Here are the main types of information we collect:
Your username, email address, phone number, date of birth, and identity verification details provided during registration. This information is required to verify your identity and process transactions in MYR (RM).
Device type, operating system, browser type, IP address, and usage data such as pages visited and session duration. This information helps us optimise the platform for a better mobile experience.
Details of deposit and withdrawal transactions in RM via local channels such as TNG eWallet, FPX, and internet banking. We do not store full card numbers — only the transaction records needed for accounting and security purposes.
Game history, markets explored, login times, and in-platform activity. This data is used to improve the user experience and detect any suspicious activity for account security purposes.
How This Information Is Used
511 uses collected information solely for purposes related to platform operations and user experience. We do not sell your personal data to any third party for marketing purposes.
Key purposes for which data is used include:
- Verifying user identity and processing account registration securely
- Processing deposits, withdrawals, and financial transactions in RM
- Providing customer support when you reach out to our team
- Sending important notifications related to your account or policy changes
- Detecting and preventing fraud or unauthorised use of the platform
- Complying with applicable legal and regulatory requirements in Malaysia
Cookies and Session Tracking
511 uses cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies are small text files stored in your browser that help us identify your session and remember your preferences.
Required for core platform functions such as login, active game sessions, and transaction security. These cookies cannot be disabled.
Collecting anonymised data on how users interact with the platform to help us identify technical issues and improve page performance.
Saves your language preference, display settings, and other preferences so you don't have to reconfigure them each time you log in.
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the platform's functionality.
Data Storage and Security Measures
All 511 user data is stored on servers protected with industry-standard SSL/TLS encryption. This means information transmitted between your device and our servers is fully encrypted and cannot be accessed by any third party in transit.
We restrict access to personal data to only the staff and systems that genuinely need it to carry out their duties. Internal security audits are conducted regularly to ensure our data protection standards remain current.
User data is retained for as long as the account remains active. Once an account is closed or upon a user's request, data that is no longer required will be deleted or anonymised within the timeframe prescribed by applicable Malaysian law.
Information Sharing & Your Rights as a User
Third-Party Sharing
511 does not sell, rent, or share your personal data with third parties for marketing purposes. User information is only shared in the following limited situations:
- Payment service providers that process RM transactions on our behalf
- Law enforcement or regulatory authorities when required under Malaysian law
- Technical partners who provide platform infrastructure services, bound by strict confidentiality agreements
All third parties involved are required to meet data protection standards equivalent to or higher than our own.
Your Rights as a User
As a 511 platform user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal information we hold about you at any time.
If your information is inaccurate or outdated, you have the right to request a correction through your account settings or by contacting customer support.
You may request the deletion of your personal data, subject to applicable legal requirements and contractual obligations that remain in force.
Policy Updates and How to Contact Us
Privacy Policy Updates
This privacy policy may be updated from time to time to reflect changes in platform practices, technology, or legal requirements. Users will be notified of any material changes via an in-platform notice or email before the changes take effect.
We encourage you to review this page periodically. Continued use of the 511 platform after any changes take effect will be considered acceptance of the updated policy.
Contact Support Team
If you have any questions, concerns, or wish to exercise your rights regarding your personal data, please contact the 511 customer support team by email at [email protected]. Our team is ready to assist you in Bahasa Melayu and will respond within a reasonable timeframe.
For general questions about using the platform, you may also refer to our FAQ we've compiled answers to the questions most frequently asked by Malaysian users.
Related Policy Links
Last Updated
This privacy policy takes effect from 2026 and will be updated whenever there are changes to platform operations or relevant legislation.
Play Responsibly at 511
We are committed to protecting your privacy at every step. Register for a free account today and enjoy a safe, transparent online entertainment experience built for Malaysian users.